RETURNS & EXCHANGES
HOW DO I RETURN PRODUCTS?
You may return any unopened merchandise in its original condition; including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping. We cannot refund shipping unless an error was made by our order processing team. Shipping will be charged on any replacement products. To request a return, please contact our customer service by email at contact@AdesseNY.com , we require the following information to process your return. (If this information is not included, we will be unable to process your return.)
Full name and address
Original Order Confirmation Number
Your reason for returning the merchandise
If your products were damaged during shipment, please save the box and its contents and contact us at contact@AdesseNY.com we will contact the carrier and your damaged products will be replaced.
Returns must be sent to our Distribution Center:
Adesse Global Cosmetics, LLC
16520 E Laser Drive, Suite 1
Firerock Industrial Park
Fountain Hills, AZ 85268
SHIPPING AND HANDLING
Orders are shipped Monday – Friday, excluding Holidays. If placing an order on the weekend or national holiday, your order will be processed and shipped the following business day. All items will be shipped via USPS First Class mail.
We currently ship to USA and Canada only.
All purchases will ship ground service.
FREE shipping on all US orders.
Canadian orders up to $74.99 USD- will be charged $9 shipping & handling
Orders of $75 or more - ship free.
Please remember to allow 48 hours for your order to be processed.
Once processed, orders should arrive within 3 - 5 days.
It is our great privilege to establish partnerships with boutiques and spas throughout the U.S. and beyond. To inquire about how to become a wholesale partner, please contact our customer service by email at contact@AdesseNY.com.
Contact Customer Service
244 Fifth Avenue, Suite S273
New York, NY 10001