SHIPPING AND HANDLING
Q. I haven't received my products yet?
We are working very closely with our local post office and DHL to ensure that products are shipping in a timely manner. The postal service and DHL are currently operating with smaller staff's due to the Coronavirus.
Please know that we are doing everything within our power to get your products shipped as quickly as possible. If you have additional questions or concerns, please reach out to us at firstname.lastname@example.org
Orders are shipped Monday – Friday, excluding Holidays. If placing an order on the weekend or national holiday, your order will be processed and shipped the following business day. All orders received by 12:00 PM EST will ship the same day. All items in the United States will be shipped via USPS mail. International shipments will be shipped via DHL Express.
FREE shipping on all US orders $35 and over are shipped USPS Ground 3-5 day shipping.
Products are shipped from our distribution center in Upper Saddle River, NJ. Once processed, orders should arrive within 3–5 days.
It is critical that you enter your correct, valid address when placing your order. If our shipping carrier attempts delivery to you and you don't receive it because of a wrong address or moved without notifying us, and the package is returned back to our warehouse, it will be the buyer's responsibility to pay the shipping fee to reship the order. When you receive your tracking number, please keep an eye out for your package.
HOW DO I RETURN PRODUCTS?
You may return any unopened merchandise in its original condition; including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping. We cannot refund shipping unless an error was made by our order processing team. Shipping will be charged on any replacement products.
Returns must be sent to our Distribution Center:Adesse Global Cosmetics, Inc.
28 Park Way
Upper Saddle River, NJ 07458
To request a return, please contact our customer service by email at CustomerService@AdesseNY.com, we require the following information to process your return. (If this information is not included, we will be unable to process your return.) Full name, address, e-mail address, order number and your reason for returning the merchandise.
If your products were damaged during shipment, please save the box and its contents and contact us at CustomerService@AdesseNY.com. We will contact the carrier and your damaged products will be replaced.
RETURNS & EXCHANGES: items must be unopened, unused, and returned within 30 days from the date of purchase.
CUSTOMS & DUTIES INFORMATION
Our prices do not include VAT, GST or other country taxes.
Adesse New York's terms of sale for international orders are FOB destination. This means that the customer pays all duties or taxes in your country if applicable. As we are shipping these products all over the world, it is impossible for us to build in the various duties, VAT and GST tax for each location.
If you would like to estimate your duties, you can use this online tool (remember to convert the U.S. dollars to your local currency):
For international customers who are required to pay customs, you will receive an email from your local customs authorities asking for payment to have your order processed through customs. Once you make that payment to the customs broker your order will be processed for final delivery.